Privacy Policy

Last Updated: June 14, 2025

Thank you for choosing DialDefend ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your data when you use our AI Voice Agent platform. By using our services, you agree to the terms below.

1. Information We Collect

1.1 Personal Information

Assigned phone numbers: Numbers we provide for receiving and screening calls.
User account info: Name, email, and login credentials.
Professional background: Collected during onboarding via LinkedIn import or manual input (e.g. job title, company, industry).

1.2 Call and Conversation Data

AI-handled call recordings and transcripts
Call metadata (e.g., duration, timestamp, caller number)
Summaries and intent classifications (e.g., sales inquiry, spam)

1.3 Training Data

We may use your professional profile and enriched company data to personalize the AI agent's responses and call filtering logic.

2. How We Use Your Information

To assign and manage your AI phone number
To screen and qualify incoming calls using your personalized AI agent
To generate transcripts, summaries, and classify intent
To send you summaries and relevant caller info by email
To let you approve/disapprove callbacks or meetings
To enrich and personalize agent behavior using your LinkedIn or entered data
To improve the platform and ensure proper performance

4. Third-Party Integrations

We integrate with services such as:

LinkedIn (via public data): To enrich onboarding profiles

These services may access your data based on your use of the integration. Refer to their privacy policies for details.